Change-of-mind returns
商品到着後1日（24時間）以内にFabursへご連絡ください。上記の返品対象外商品を除き、未使用で付属品がそろい、商品と梱包が元の状態であるものが対象です。返送料はお客様のご負担となり、発送時の送料は返金いたしません。
Check your eligibility
Your order keeps the return policy that was shown when you purchased. A later policy change does not shorten or replace it.
該当する期限内に注文ページから申請するか、Fabursへご連絡ください。期限はご連絡の期限であり、返送品の到着期限ではありません。返品のご案内を受け取る前に商品を返送しないでください。既存のご注文には、ご購入時の返品条件が引き続き適用されます。
Items marked non-returnable, personalized goods, perishables, and opened sealed hygiene goods may not be eligible for a change-of-mind return. This does not remove remedies for defective, damaged, or incorrect goods.
What to do
Start from your order
Request the return
Choose the item from your order, explain the reason, and add clear photographs when the item is damaged, defective, or incorrect.
Wait for instructions
Do not send the item to the company registration address. The approved request will provide the correct return address and instructions.
Send and add tracking
Package the item securely, use the instructed method, and add the return tracking number to the approved request.
Defective, damaged, or incorrect goods
不良品・破損品・誤配送の場合は、商品到着後7日以内にFabursへお知らせください。問題を確認後、合理的な返送料をFabursが負担し、状況に応じて交換、修理、代金の調整、または返金をご案内します。未着や後から気づいた問題もサポートへご相談いただけます。法令に基づく権利に影響はありません。
Cancellation
Request cancellation from the order page before dispatch. Once an item has shipped, the applicable return process and conditions apply. A payment already completed is refunded only after cancellation is accepted.
Refund timing and method
Approved refunds are sent to the original payment method after the returned item is received or the issue is otherwise confirmed. Your payment provider may need additional business days to display the credit.
Need help with a return?
Use your order page first so Faburs can see the item and purchase terms. Contact support if you cannot open the request or need further help.