Account and preferences
Name, email address, phone number when provided, sign-in and account records, saved addresses, language, wishlists, alerts, and communication preferences.
Who is responsible
Faburs G.K. is the business responsible for personal information handled through Faburs.
- Business name
- Faburs G.K.
- Registered address
- R-Cube Aoyama 3F, 1-3-1 Kita-Aoyama, Minato-ku, Tokyo 107-0061, Japan
- Corporate representative
法人代表者の氏名は、お問い合わせページからご請求いただいた場合、遅滞なく開示します。
Fabursに問い合わせる- Privacy contact
- Contact Faburs
What we handle
Information we collect
We collect the information needed to provide shopping, account, customer support, and safety functions.
Shopping and orders
Cart activity, orders, delivery details, payment status, refunds, returns, disputes, coupons, and loyalty activity. Faburs does not store complete payment-card numbers.
Service use and communication
Product views, searches, device and browser details, IP address, referral and campaign identifiers, messages, reviews, questions, support requests, and the content you choose to publish.
Business contacts and operations
For business contacts and people who help operate the shop, we handle contact, business, payment, tax, fulfilment, and identity-verification records where needed. This is separate from information required to shop with us.
Why it is needed
How we use information
- To provide accounts, carts, checkout, payment, delivery, returns, refunds, and customer support.
- To verify identity where needed, prevent fraud and abuse, secure Faburs, and meet legal, tax, and accounting duties.
- To send requested codes, order and service messages, answer questions, and manage alerts and preferences.
- To understand and improve Faburs, including recording how a visit reached the service. Faburs shares completed-purchase measurements with enabled advertising services only when you consent.
Who receives information
Faburs shares only what is needed with payment, delivery, email, address, hosting, security, and support providers that help us complete your request.
Faburs uses Stripe Japan, Inc. to process payment details, payment authentication, charges, refunds, and payment-status events.
Faburs uses KOMOJU Co., Ltd. to process payment details, payment authentication, charges, refunds, and payment-status events.
We may also disclose information when required by law or when reasonably necessary to protect customers, accounts, Faburs, or the public. We do not sell personal information.
When you consent to marketing measurement, Faburs may send a limited completed-purchase event to an enabled advertising measurement service. These events do not include payment-card numbers, delivery addresses, email addresses, or phone numbers.
Outside services and advertising measurement
Some features connect your browser to outside services. With your consent, Faburs may also send limited purchase measurements from its server. See each recipient, the information, purpose, and timing in our External Transmissions notice.
Handling outside Japan
Some service providers operate global systems and may handle limited information outside Japan. Faburs reviews the protections relevant to those providers and handles overseas transfers as required by applicable law.
Security
Faburs limits access to people and systems that need it, uses encrypted communications and access controls, monitors security-relevant activity, reviews service providers, and maintains incident and deletion procedures. We do not publish details that would weaken these protections.
How long information is kept
We retain information only while needed for the purposes above, including account and order support, fraud prevention, disputes, and legal, tax, or accounting duties. We then delete or de-identify it where appropriate.
Cookies and your choices
Essential cookies keep sign-in, carts, security, and preferences working. Optional analytics and campaign measurement require your choice and can be changed at any time through Cookie Preferences in the footer.
Your control
Privacy requests and complaints
Where Japanese law applies, you may request notice of purpose, disclosure of retained personal data and qualifying third-party records, correction, addition, deletion, suspension of use, erasure, or suspension of third-party provision.
- 01
Send your request
Use the Faburs contact page while signed in where possible, and state the right you want to exercise and the information concerned.
- 02
Verify identity
We may verify you through your signed-in account, registered email, or another reasonable method. An authorized agent may be asked to show authority.
- 03
Receive a response
We respond without unreasonable delay and explain any legal limitation. Faburs does not currently charge a privacy-request fee.
Questions or complaints
Use our secure contact route for privacy questions, complaints, or requests for the corporate representative's name. Contact Faburs.
Changes to this policy
We update this page when our practices or legal duties change. Material changes will be highlighted through Faburs or another appropriate notice.